Returns and refund policy
Welcome to our Returns and Refund Policy page. Here, you'll find all the information you need about returning products, requesting refunds, and frequently asked questions to ensure a smooth and hassle-free experience.
At Duventos, we offer a flexible return policy to ensure your complete satisfaction:
Eligibility: Private customers can return products within 100 days of receiving them. If your order was delivered in multiple shipments or parts, the return period begins on the day you or a designated third party receives the final shipment.
Condition: To qualify for a full refund, please ensure that the returned product is in good condition and in its original packaging. Returns are not applicable for corporate deliveries.
Refund Process: Once we receive the returned product in its original condition, we'll process a full refund of the purchase price via wire transfer within 14 days.
Our return address is: 17 WALMER DRIVE SERANGOON GARDEN ESTATE 555042 SINGAPORE
To recognize your return properly and to avoid any postal mistakes we strictly recommend that you contact our Customer Service for your item and obtain a return label before returning as described below. This will help us process your return more efficiently. Please note that we are not responsible for incorrect addresses or failure to recognize your return due to missing information.
To initiate a return, simply fill out our returns form and follow the steps outlined in our Refund Policy.
Returning your products is straightforward with Duventos:
Original Packaging: We prefer that products are returned in their original packaging and in good condition to qualify for a full refund. While you can open the packaging and try out the product during the return period, please handle it carefully to maintain its value.
Non-Returnable Items: Certain products, such as consumables, hygiene products, and intimate items (e.g., batteries, dietary supplements, mouthpieces), cannot be returned once the packaging has been opened.
Proper Packing: Ensure that the product is securely packed to prevent any damage during transit.
Return Conditions: Refunds are processed only after:
All necessary return conditions are met.
The returns form is completed and submitted.
Enjoy a generous 100-day period from the delivery date to return a product and receive a refund. To secure your refund, notify us of your intent to return the product before the 100-day deadline.
Follow these simple steps to receive your refund:
Step 1: Confirm the Return Inform us that you'd like to return the product by filling out our returns form on our website or by contacting our customer support team.
Using the returns form is the most efficient way to process your return quickly.
Step 2: Process the Return After submitting the returns form, our returns department will reach out to you within 2 business days with detailed instructions on how to safely return your order.
Step 3: Return the Product Send the product back to us as soon as possible, and no later than 14 days from receiving the return instructions. Return Address
EMERCHANT INT PTE. LTD
17 WALMER DRIVE SERANGOON GARDEN ESTATE 555042 SINGAPORE
Receive Your Refund Once we receive and inspect the returned product, we'll issue a refund within 14 days using the same payment method you used for the initial purchase, unless otherwise specified.
Please note that refunds may be delayed if the returned product is still in transit or if additional verification is needed.
No, customers are responsible for the direct costs of returning goods.
If you receive a wrong, defective, damaged, or incomplete product, please submit a return form through our customer service portal along with photos of the received product. Eligible products can be refunded partially or fully to your credit card or other applicable payment accounts. Note that minor damage to packaging does not qualify as defective.
Yes, in cases of wrong, defective, damaged, or incomplete products, we cover the return shipping costs. However, if you choose a shipping method other than the least expensive standard delivery option we offer, additional costs may apply.
We are dedicated to providing you with a seamless and satisfying shopping experience. If you have any further questions or need assistance with returns and refunds, our customer support team is here to help.
Thank you for choosing Duventos!
All our products are quality checked to give you the best value for your money
You can return your product within 100 days if you're not satisfied
Secure payments for all payment options